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Our Frequently Asked Questions

About Vivus Green

What is Vivus Green?

Vivus Green is an eco-friendly brand dedicated to providing sustainable and non-toxic alternatives to traditional cleaning products. Our name reflects our mission: "living a greener lifestyle."

Why should I choose Vivus Green products?

Our products are affordable, eco-friendly, and safe for both your family and the environment. Plus, with every purchase, you can donate to an Australian-based charity of your choice, making a meaningful impact.

I’ve seen other eco-friendly brands—what makes Vivus Green different?

At Vivus Green, we go beyond being eco-friendly. Here’s what sets us apart:

  • Custom Charity Donations: With every purchase, you get to choose which Australian-based charity benefits, making your impact personal and meaningful.
  • Affordable Sustainability: Our products are high-quality and effective, yet remain affordable, so sustainable choices are accessible to everyone.
  • Founder’s Story: Our founder, Sally, spent 35 years as a science teacher and experienced the harmful effects of chemical exposure firsthand. This inspired her to create non-toxic, planet-safe cleaning solutions you can trust.
  • Genuine Transparency: From FSC-certified, compostable packaging to OECD-301B-compliant products, we prioritize environmental and ethical practices in every detail.
  • Satisfaction Guarantee: We stand behind our products with a satisfaction guarantee. If you’re not happy, we’ll make it right.
  • Exceptional Customer Service: Our team is always ready to help, ensuring your experience with us is as seamless and positive as possible.

We don’t just sell products; we empower you to live a greener, healthier lifestyle while giving back to the community—all with peace of mind.

Product Information

What are Vivus Green dishwashing sheets made of?

 Our dishwashing sheets are made with plant-based, biodegradable ingredients that are free from harsh chemicals, making them safe for your dishes and the planet. A more specific list of ingredients is available for each product under their listing.

Are your laundry sheets suitable for sensitive skin?

Yes, our laundry sheets are hypoallergenic, free from dyes and fragrances, and perfect for sensitive skin.

What fragrances are used in Vivus Green products?

Our fragranced products are infused with natural, plant-based essential oils to provide a light and refreshing scent. We never use synthetic fragrances or phthalates, ensuring our products are safe for sensitive skin and better for the environment.

Can Vivus Green products handle tough stains and grease?

Absolutely! Despite being gentle and eco-friendly, our products are highly effective at removing tough stains and cutting through grease.

Sustainability

How are Vivus Green products better for the environment?

Our products are biodegradable, plastic-free, and require minimal water for production. They reduce packaging waste and carbon emissions compared to liquid alternatives.

 What does OECD-301B compliant mean for Vivus Green’s products?

OECD-301B is an international standard for measuring the biodegradability of materials. It evaluates how quickly and completely a product can break down into natural substances like water, carbon dioxide, and biomass under aerobic (oxygen-present) conditions.

When we say our products are OECD-301B compliant, it means:

  • They have been tested in controlled laboratory conditions.
  • At least 60% of the product biodegrades within 28 days.
  • The remaining material continues to degrade naturally over time without leaving harmful residues.

This compliance ensures that Vivus Green’s laundry and dishwashing sheets, along with their packaging, are truly eco-friendly and won’t harm the environment when disposed of properly.

What does it mean that Vivus Green’s packaging is FSC-certified?

FSC stands for the Forest Stewardship Council, an international organization that promotes responsible forest management. When we say our packaging is FSC-certified, it means:

  • The materials used to make our packaging come from forests that are sustainably managed.
  • The wood or paper is harvested in a way that protects biodiversity and ensures forests will thrive for generations.
  • FSC certification also supports ethical practices, ensuring fair treatment of workers and respect for local communities.

By choosing FSC-certified packaging, Vivus Green reinforces its commitment to sustainability and helps protect the planet’s precious resources.

Are your products cruelty-free?

Yes, all Vivus Green products are cruelty-free and never tested on animals

What fragrances are used in Vivus Green products?

Vivus Green products are available in both fragranced and fragrance-free options. For our fragranced products, are infused with natural, plant-based essential oils to provide a light and refreshing scent. We never use synthetic fragrances or phthalates, ensuring our products are safe for sensitive skin and better for the environment. If you prefer no scent at all, our fragrance-free option is perfect for you!

Shipping & Orders

Do you offer international shipping?

Currently, we ship within Australia. However, we’re exploring international shipping options for the future.

How long will it take for my order to arrive?

Orders typically arrive within 3–7 business days and are delivered by Australia Post, depending on your location. Due to the high cost of shipping, envelopes are delivered as letters and will be sent separately. Please check your mailbox if you have ordered an envelope. Boxes will have tracked packaging.

Can I track my order?

Yes, once your order is shipped, we’ll provide you with a tracking number for boxes only.

Charity Donations

How does the charity donation program work?

For every purchase, you can select an Australian-based charity from our list during checkout, and 10 laundry sheets per item purchased to your chosen cause.

Usage & Tips

How do I use Vivus Green laundry sheets?

Simply place one sheet (or more for heavily soiled loads) directly into the drum of your washing machine or in the with your laundry.

How do I use Vivus Green dishwashing sheets?

Place half a sheet in your dishwasher’s detergent compartment or dissolve a sheet in water for handwashing dishes.

Do Vivus Green dishwashing sheets work with Fisher Paykel dishwashers and dish drawers?

Fisher Paykel dishwashers aren’t compatible with dishwashing sheets due to their water pressure design.

How should I store the sheets?

Store your sheets in a cool, dry place away from moisture to maintain their quality.

Subscriptions

How do I manage my Vivus Green subscription?

You can manage your subscription online through your account. This includes updating your delivery schedule, changing the product variant, or adjusting the quantity of your subscription.

Can I skip or delay my next order?

Yes, you can skip or delay an order as needed. Simply log into your account and modify the delivery date for your next shipment. This allows flexibility to match your usage habits.

How do I cancel my subscription?

Cancelling your subscription is easy. You can do this through your account settings. If you need assistance, our customer service team is available to help.

 What if I’m unsatisfied with my subscription?

Vivus Green offers a satisfaction guarantee. If you're unhappy with your purchase, contact our customer support team for a replacement or refund.

Can I pause my subscription instead of cancelling it?

Yes, pausing your subscription is an option if you’d like to take a temporary break without cancelling entirely.

How often can I set my deliveries? 

You can customize your delivery frequency based on your needs. Options typically range from every month to every few months.

Are there discounts for subscriptions compared to one-time purchases?

Subscriptions typically come with a discounted price as a benefit for regular customers.

Customer Support

What if I’m not satisfied with my purchase?

Customer satisfaction is our priority. If you’re not happy with your product, contact us within 30 days for a refund or replacement.

How can I contact Vivus Green?

You can reach us through the Contact Us page on our website or email us directly at hello@vivusgreen.com.au.

Can I try Vivus Green products for free?

At Vivus Green, we don't offer free samples, but we are so confident you will love our products we offer a 100% money back guarantee.

Giving Back Every Order

With every order we give back by donating a percentage.

Science Backed Formulas

Discover the power of clean & green.

100% Money Back Guarantee

Don't love it? We will refund you your whole order.

Aussie Business

We are proudly Australian owned